Job Type: Full-time
Monday – Friday: office based (with some flexibility to work remotely subject to the needs of the business).
Location: Business Bay, Dubai
Job Description:
We are a fast-growing and dynamic international company with operations across six countries. We are looking for an experienced and proactive CRM Manager to support our operator clients in getting the most out of our CRM platform.
In this role, you will act as a CRM consultant and product expert, helping our clients understand and use the platform’s features to improve user engagement, retention, and loyalty. You’ll work closely with operators, product teams, and account managers to ensure the platform is used effectively and delivers great results.
This is a client-facing role that requires strong communication skills, a good understanding of customer engagement strategies, and experience with CRM tools. As the company grows, this role will naturally evolve into a leadership position with line management responsibilities as we scale the CRM team.
The role may also involve occasional international travel to meet with clients and support global initiatives.
Key Responsibilities:
Client Training & Onboarding:
- Train operators on how to use our CRM platform’s tools and features.
- Run workshops and onboarding sessions to help clients set up effective CRM campaigns.
- Create simple guides and best practices to make the platform easier to use.
- Offer ongoing training and coaching as new features and tools are released.
CRM Strategy & Client Support:
- Work with clients to develop CRM strategies that increase customer engagement and retention.
- Help clients segment their customers, set up automated campaigns, and build loyalty programs.
- Analyze CRM performance data and suggest improvements to campaigns.
Platform Optimization & Feedback:
- Gather feedback from clients to identify ways we can improve the platform.
- Collaborate with the Product team to suggest new features or enhancements.
- Stay updated on CRM trends to help clients stay competitive in their markets.
Team Collaboration & Leadership:
- Work closely with internal teams like Product, Marketing, and Account Management to ensure clients get the support they need.
- Assist the Sales team by demonstrating CRM features to potential clients.
- Share feedback and ideas with the team to improve the platform and our processes.
- Take on line management responsibilities as the CRM team grows, including mentoring new team members and developing team capabilities.
The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand.
Qualifications and Experience:
Experience:
- 3+ years of experience in CRM management (B2B or B2C).
- Experience supporting operators or clients in using a CRM platform.
- Strong background in CRM automation, segmentation, and retention marketing.
- Deep understanding of customer behavior and lifecycle marketing strategies.
- Proven experience helping clients improve engagement and loyalty using CRM tools.
- Experience in tech or iGaming industries is a plus.
- Comfortable working in fast-changing environments, adapting quickly to new challenges.
- Experience leading or mentoring team members is a strong advantage.
Technical & Soft Skills:
- Strong analytical skills—able to interpret CRM data and provide actionable insights.
- Excellent communication skills—comfortable explaining CRM features to clients with different technical abilities.
- Ability to lead workshops and training sessions for operators.
- Problem-solving mindset—able to quickly find solutions when clients face CRM challenges.
- Familiarity with CRM tools.
- Turkish language skills are preferred but not essential.
- Willingness to travel internationally when needed to support clients or attend industry events.
Why Join Us?
- Make an Impact: Your work will directly help clients succeed with our CRM platform.
- Collaborate Globally: Work with clients and teams across multiple countries.
- Grow into a leadership role: As the company grows, you’ll have the chance to lead and manage the CRM team.
- Innovative Environment: We value ideas and move fast to implement improvements.
- Great Culture: We work hard, support each other, and enjoy what we do.
About Nexus Solutions:
Kayan Technology LLC is part of Nexus Solutions (www.nexus-solutions.io), a group operating across six countries. We specialize in operational, consulting, and software services, with a core focus on regulatory compliance and supporting client needs in a dynamic global environment.
What We Offer:
- Premium Medical Insurance: Your health and well-being are our priority.
- Performance-Based Bonuses: Annual rewards based on your contribution and impact.
- Annual Flight Allowance: Financial support for your travel needs.
- Corporate Benefits: Including gifts for special occasions and team-building activities.
- Visa Sponsorship: Full visa support to ensure seamless work continuity.
At Nexus Solutions, we value our people and foster a culture of growth, collaboration, and innovation. By joining our team, you’ll be part of a company that appreciates your skills and empowers you to make a meaningful impact.
Application Process:
Submit your application through our Indeed portal.
Expected Start Date: As soon as possible
